Contact
Ask us anything
Anything already in the shop can be ordered straight from the website. Write to us if you want something custom — a different size, shape or shade — or if anything at all is unclear.
How to reach us
Get in touch
info@naturelywoven.com — we read and answer messages 24/7, weekends included.
Custom orders
Send us the size, shape and shade you have in mind. We agree the price and the timing before a single rod is cut.
Where we weave
Everything is woven by hand in Lithuania and sent worldwide. Delivery times and costs are shown at checkout.
Custom orders
Something woven to your own size
A basket a hand taller, a tray to fit a particular shelf, a colour to match a kitchen — if it can be woven from willow, we can weave it. Send us the size, shape and colour, or simply a photo of what you have in mind. We will come back with the price and the timing.
Email info@naturelywoven.comWrite to us
Send us a message
Fill in the form below, or email info@naturelywoven.com directly. If you already know what you want, include the basket codes. We answer every message, usually the same day.
Before you ask
Good to know
How long does delivery take?
Delivery times in working days:
- Lithuania — 1–3
- Rest of Europe — 3–5
- United Kingdom and USA — 5–7
- Rest of the world — up to 10
The shipping price depends on the size of the basket and the destination — you see the exact amount at checkout. We send with LP Express and other carriers, whichever suits the destination best.
Can I see the exact basket before I buy?
Usually not. We weave after the order is placed, in exactly the version you choose, so we rarely keep finished stock on the shelf. The photos on each product page show the same model woven earlier — yours will be its close sibling, not its twin.
How do I order something custom?
Send us a message with the size, shape and shade you have in mind. We agree everything — including the price and the timing — before a single rod is cut. Anything already listed in the shop you can simply add to the cart, no message needed.
Can I return a basket?
Yes. Within 14 days, unused and in its original packaging.
Where can I find a basket's code?
On the product page, just under the price. It is a short code such as 047b or 034r. Use it when writing to us or when paying by bank transfer.
Do you supply shops?
We do not work wholesale, but several pieces — trays, bowls and display baskets — are made with retail spaces in mind. Write to us and we will talk it through.
How do I look after a willow basket?
Keep it out of permanent damp and away from a radiator. If the willow dries out and starts to feel brittle, a light misting with water brings it back.
Can I pay by bank transfer instead of by card?
Yes. Email us the basket codes and your address, we send back the total, and you pay it from your bank like any other bill. Put the codes in the payment reference so we can match it to your order. Full instructions are above.